Jennifer Shang was a research fellow at The Advanced Manufacturing Program in The IC2 Institute at Austin, Texas, and was a Lilly Endowment Teaching Fellow. In the MBA program, she teaches Statistics, Production Management and Process Improvement, and Simulation. In addition, she teaches the undergraduate Operations Management and Global Supply Chain Management, and courses at the EMBA, IEMBA, and PhD levels as well. She has also led previous GRPs to China, South Korea, Taiwan and Japan.
Dr. Shang's current research emphasizes three areas: (1) The design, planning, scheduling, and control of operational systems in manufacturing and service organizations. She develops theoretical and heuristic approaches to improve the productivity and quality of business process flows. (2) Design and evaluation of integrated information/operational systems. Given the importance of technology, she emphasizes the innovative use of information technology in the value chain management. (3) Multi-criteria decision making. She uses Data Envelopment Analysis (DEA) to measure the relative efficiency of operating units. She also applies Analytic Hierarchy Process (AHP) and Analytic Network Process methods to make decisions in complicated environments.